In the competitive world of the hotel industry, mastering the English language can be a significant advantage, especially during job interviews. Effective communication is crucial in this field, as it directly impacts customer satisfaction and the overall success of the hotel. This article will provide you with a comprehensive list of must-have English interview vocabulary specifically tailored for the hotel industry. Whether you are a front desk clerk, a housekeeper, a chef, or a manager, these words and phrases will help you communicate confidently and leave a lasting impression on potential employers.
Introduction
The hotel industry is a multifaceted sector that requires professionals with a wide range of skills. From guest relations to housekeeping and management, each role demands a unique set of vocabulary. This guide will cover essential terms and phrases for various positions within the hotel industry, ensuring that you are well-prepared for your English interview.
Front Desk Operations
Check-in
- Reservation: A booking made by a guest in advance.
- Key: A metal object used to lock and unlock doors.
- Registration: The process of filling out forms and providing identification upon arrival.
- Guest information: Details about the guest, such as name, address, and contact information.
Check-out
- Bill: A detailed statement of the charges incurred during a guest’s stay.
- Extra charges: Additional fees for services not included in the original reservation.
- Security deposit: A sum of money held by the hotel as a guarantee against any damage or extra charges.
- Late check-out: An extension of the guest’s check-out time beyond the agreed-upon time.
Housekeeping
Daily Duties
- Tidiness: The state of being clean and orderly.
- Sanitation: The act of cleaning and keeping clean.
- Laundry: Clothing and other items that are washed and dried.
- Room preparation: The process of making a guest room ready for occupancy.
Special Requests
- Special diet: A diet that requires specific food choices, such as vegetarian or gluten-free.
- Extra pillows: Additional pillows requested by a guest.
- Room service: Services provided by the hotel, such as meals or drinks delivered to the guest’s room.
Kitchen and Culinary
Ingredients
- Protein: A nutrient found in foods such as meat, fish, eggs, and dairy products.
- Carbohydrate: A type of nutrient found in foods such as bread, pasta, and rice.
- Fat: A nutrient found in foods such as butter, oil, and nuts.
- Vegetable: A plant or plant part, such as a carrot or lettuce, that is eaten as food.
Cooking Techniques
- Boil: To cook something in boiling water.
- Roast: To cook something in an oven with dry heat.
- Steam: To cook something using steam.
- Bake: To cook something in an oven using dry heat.
Management and Operations
Leadership
- Delegate: To assign a task or responsibility to someone else.
- Motivate: To inspire or encourage someone to do something.
- Conflict resolution: The process of resolving disputes or conflicts between parties.
- Strategic planning: The process of setting goals and determining the actions necessary to achieve those goals.
Financial Management
- Budget: A plan for how to spend or allocate money over a certain period of time.
- Revenue: Money received from sales or services.
- Expense: Money spent on goods or services.
- Profit: The amount of money left over after all expenses have been paid.
Conclusion
By familiarizing yourself with these essential English interview vocabulary terms, you will be well-prepared to communicate effectively during your hotel industry job interview. Remember to practice these words and phrases to build your confidence and enhance your chances of success. Good luck!